Stop inspecting quality in. Start building quality into the process.
100% HRDC Claimable — All programmes delivered by an HRDC Accredited Trainer. Fully claimable under the SBL-Khas scheme. We assist with documentation and grant application.
Get a Training Proposal →Total Quality Management is not a QA department programme. It is a whole-organisation commitment to building quality into every process rather than inspecting defects out at the end. Most Malaysian manufacturing facilities still operate in detect-and-sort mode — quality problems are caught late, at high cost, after significant value has been added to defective product. This program builds the mindset and tools to shift from detection to prevention: statistical process control, process capability analysis, defect prevention systems, and the management routines that sustain quality culture.
16+ years on the factory floor across semiconductors, aerospace, automotive, oil & gas, and FMCG. Not a classroom-only trainer — a practitioner who ran Kaizen events at Prysmian global plants across five countries and delivered OEE programmes across 30 Malaysian factories under TERAJU Pritech 4.0 as Lead Consultant. Principal Consultant at Visi Armada Consulting.
Accredited by Human Resource Development Corporation (HRD Corp) Malaysia
Malaysia Productivity Corporation — Quality Excellence 5.0
Efeso Consulting — Milan, Italy
University of Arizona, USA — 2003
No — and this is a common mistake. TQM is most effective when production supervisors, engineers, and managers all understand the system. Quality is made on the production floor, not in the QA lab. Training for cross-functional teams delivers far better outcomes.
TQM principles underpin ISO 9001. The program covers the quality system concepts that ISO 9001 requires, but does not audit against the standard. If ISO 9001 gap analysis is your goal, that requires a separate engagement.
Basic arithmetic is sufficient. SPC concepts are taught from first principles — no statistical background is needed. The focus is on interpretation and action, not calculation.
Yes — TQM and Problem Solving are natural complements. Many clients combine both in a 3-day programme: 2 days TQM + 1 day Problem Solving methodology, all under a single HRDC grant application.
Tell us your team size, dates, and which programme you need. We'll send a tailored proposal with full HRDC documentation support within 48 hours.